Water That Meets or Exceeds Regulation: The water produced at our water plant meets and exceeds the water quality standards set by our regulating agencies. The EPA has set current standards for drinking water regulations with the issuance of the Safe Water Drinking Act. We also produce an annual Consumer Confidence Report that shows our testing results regarding these standards for the previous year.
Accurate Billing in a Timely Manner: We provide our customers with a standard paper bill, or one sent by e-mail depending upon their preferences. The billing cycle occurs once a month and irregular readings are rechecked to ensure the accuracy of your bill.
Leak Repair on Our Main Lines: It's an unfortunate fact, but at times water lines will leak or break. We strive to repair leaks as quickly as possible, minimizing disruption to our customers and avoiding as much water loss as possible.
Current Needs, and Planning for the Future: As our system grows and the number of customers we serve increases, we continue to plan for the future and increase the amount of water we have available for consumption. We have added tanks, pump stations, main lines, and increased our water plant capacity over the years, and remain in a constant state of planning to better serve our existing and future customers.
Customer Service: To better serve our customers, we use modern approaches such as our website and e-mail as avenues of communication. We also provide more traditional customer service approaches with office staff available during business hours. Our customer service representatives can be reached in person at our office, or by phone.
Bill Payment by Due Date: Your water bill is due upon receipt, and will be delinquent 15 days after the due date.
Allow Access to Meter: There should be a clear unobstructed path to your water meter at all times. Access to the meter should not be blocked by a fence. Unfriendly dogs and pets that create a hazard should be locked up when meter access is needed.
If Bill is High, Check Reading: We will recheck a reading for a customer once in a 12-month period of time.
Report Leaks if Out at Road: You can use our online report page, or call us by phone during normal business hours. After hours, contacting us by phone will transfer you to our water plant, or you can leave a message.
Do Not Build Fires Around Meter Box: The meter box or lid is often manufactured from plastic. When burning brush or leaves, keep burning piles away from the meter box to avoid damage. Likewise, fires should never be built in the meter box in the event the line becomes frozen.
Keep Lid on Meter Box: The lid should remain on the meter box year round. An open meter box could become a hazard for a mower or vehicle. In the winter, the lid helps retain ground heat to help prevent freezing.
Report Water Theft or Tampering: Water theft harms customers by threatening fire protection, putting water quality at risk, and raising the possibility of increased water bills for everyone. If you see suspicious activity at a water meter or hydrant, report it to us.
Avoid Planting Trees or Shrubs Near Water Meter or Service Lines: Tree roots will grow over time and can damage water lines as they reach into the soil. Know how much room the trees you are planting will need, and allow adequate clearance for the roots to grow.
Make Sure Faucets and Spigots Are Off When a Reconnection is Scheduled: If your water is off due to you just moving in, or due to a recent cutoff for non-payment, make sure all of your faucets and spigots are off. If the meter doesn't stop after the water service is restored, the water will be cut off again to avoid water damage inside the residence.
Familiarize Yourself With Your Linesetter: In the event your meter continues to run when water service is restored and we turn it back off, you will need to turn the linesetter back on yourself. Between the meter and the road, you'll find a valve that you can turn with an adjustable wrench. The valve will turn about 180 degrees and then stop. Most linesetters will have an arrow on the valve that points towards the house when the valve is open.
